The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 703 |
| Houston, TX | 462 |
| Philadelphia, PA | 290 |
| Washington, D.C., DC | 253 |
| Seattle, WA | 223 |
| Denver, CO | 197 |
| Atlanta, GA | 190 |
| Salt Lake City, UT | 167 |
| Detroit, MI | 143 |
| Minneapolis, MN | 141 |
| Sacramento, CA | 132 |
| San Francisco, CA | 130 |
| Brooklyn, NY | 125 |
| Indianapolis, IN | 123 |
| Miami, FL | 108 |
| Portland, OR | 107 |
| Boston, MA | 96 |
| Orlando, FL | 94 |
| Pittsburgh, PA | 90 |
| Tampa, FL | 67 |
| Oakland, CA | 65 |
| New York City, NY | 59 |
| Jacksonville, FL | 58 |
| Charlotte, NC | 57 |
| Baltimore, MD | 55 |
| Nashville, TN | 43 |
| Phoenix, AZ | 41 |
| Reno, NV | 38 |
| Dallas, TX | 38 |
| San Jose, CA | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Inkd_alien (@alien_inkd) reported @Cubby9521 @XfinitySupport @Xfinity The service gets. Truly sad!
- mckeller11 (@kellercoreteam) reported
@SelfAbsent @comcast @Xfinity Ahhhh so you don't know who built the backbone of the internet and managed it well before corporations took over and put profits over service.Whatever you say kid
- leslie ☼ (@leslieurachild) reported
thinking canvas was down because i couldn’t log into class but actually finding out comcast is out nationwide 😭😭
- Claire Blechman (@cblechman) reported
@jessicabrode @AlliHartley1 oh shoot you're having comcast problems? everyone at my company is complaining about xfinity (and one small local SC isp)
- Lil Pump&Dump (@jaynino21) reported
Xfinity is ****** GARBAGE
- Pat (@voteNotoALL) reported
@ainecain @Xfinity Sounds like the very typical lack of customer service for Comcast Who wants to bet they will tack either a new “FEE” for this outage or worse yet increase the BOGUS sports fee for the TV channels they own that plays infomercials 80%
- MickeySunshine (@MickeySunshine7) reported
@downdetector is Comcast down?
- Ddf J (@ChicagoFemaleTI) reported
@CarrieB26940896 @WGNNews commercials...if i have to pay $150 for comcast (a premier entity) and cant bypass commericals while Hulu, Netflix, Amazon ( lower tier companies) allows me to do so for less than $15 then there lies the problem and my point.
- Bill Boykin #BLM #4for4 #downwiththe2partysystem (@boy576) reported
@Xfinity Are we going to get credit on account for time without service (without a 30 minute call@including hold time)
- JOB Technologies (@JOBTechTips) reported
@Xfinity Some? Every state you have service in went down. Just say everybody.
- Bob (Moderna #3) Kerns (@BobKerns) reported fromRancho Cordova, California
@mikeyjr1963 @PR0TUS @MarinSheriff I'm not going for to dump on Comcast for the outage itself until I learn what happened. But their public handling of it was atrocious. It is really not hard to build an outage map that actually reports problems. Their NIC will have one. They didn't even inform their reps.
- Bob (Moderna #3) Kerns (@BobKerns) reported fromRancho Cordova, California
@mikeyjr1963 @PR0TUS @MarinSheriff Network outages, even brief, are a big deal, and there are a lot of measures to avoid even small brief ones. People get phone service via the net; Comcast sells it. People work, even at night. Students have homework deadlines—so my daughter noticed first.
- Joseph Monroy (@joem831) reported
@allnewtonia @rajmathai Xfinity was out in Salinas last night also. Sounds like it was a problem across their entire system.
- Inkd_alien (@alien_inkd) reported
@loicyeno @XfinitySupport They don't care.🤷🏻 after 5 years I am about to switch to someone else. $300 a month for garbage xfinity service.
- Allie (@AllieTaly) reported
I've never been so angry or frustrated with a service and I don't know what I have to do to get a person @Xfinity
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